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| MALTA | OAFS (Office of the Arbiter for Financial Services) | Address: Office of the Arbiter for Financial Services, N/S in Regional Road, Msida, MSD 1920, Malta Complaint form: https://financialarbiter.org.mt/oafs/enquiry Telephone: (+356) 21249245 |
| Austria | FMA (Finanzmarktaufsicht/ Financial Market Authority) | Website: https://www.fma.gv.at Address: FMA, Otto-Wagner-Platz 5, A-1090 Wien Email: [email protected] Telephone: (+43) 1 249 59 0 |
| Belgium | Ombudsman des Assurances/Ombudsman van de Verzekeringen | Website: https://www.ombudsman-insurance.be Complaint form: https://www.ombudsman-insurance.be/fr/complaint/formulaire-de-plainte Address: Ombudsman des Assurances, Square de Meeûs 35, 1000 Bruxelles To send by email to: [email protected] Telephone: +32 (0) 2 547 58 71 |
| Bulgaria | FSC (Financial Supervision Commission) | Website: https://www.fsc.bg Complaint form: https://www.fsc.bg/za-potrebitelya/zhalbi Email: [email protected] Address: FSC, No. 16 Budapeshta Str., 1000 Sofia Telephone: +359 2 9404 999 |
| Croatia | HANFA (Hrvatska Agencija za Nadzor Financijskih Usluga/ Croatian Financial Services Supervisory Agency) | Website: https://www.hanfa.hr Address: HANFA, Franje Račkoga 6, Zagreb Email: [email protected] Telephone: +385 1 6173 200 |
| Cyprus | Financial Ombudsman of the Republic of Cyprus | If the insurer has not replied within 15 days or if you are not satisfied with the final answer please contact: Website: https://www.financialombudsman.gov.cy Complaint form: https://www.financialombudsman.gov.cy/forc/forc.nsf/page15_gr/page15_gr?OpenDocument Address: Financial Ombudsman of the Republic of Cyprus, 15 Kypranoros, 1061 Nicosia Email: [email protected] Telephone: +357 2284 8900 |
| Czech Republic | CNB (Czech National Bank) | Website: https://www.cnb.cz Complaint form: https://www.cnb.cz/en/public/contacts/electronic-form Address: CNB, Consumer Protection Department, Na Príkope 864/28, 115 03 Prague 1 Telephone: +420 224 411 111 or 800 160 170 (free from Czech Republic) |
| Denmark | Ankenævnet for Forsikring (Insurance Complaints Board) | Website: https://ankeforsikring.dk Complaint form: https://ankeforsikring.dk/Sider/english.aspx Address: Ankenævnet for Forsikring, Østergade 18, 2., 1100 København K Email: [email protected] Telephone: +45 33 15 89 00 |
| Estonia | Finantsinspektsioon (Estonian Financial Supervision and Resolution Authority) | Website: https://www.fi.ee Complaint form: https://www.fi.ee/en/consumer/when-should-i-contact-finantsinspektsioon/making-complaint Address: Finantsinspektsioon, Sakala 4 Tallinn, 15030 Estonia Email: [email protected] Telephone: +372 668 0500 |
| Finland | FINE (Finnish Financial Ombudsman Bureau) | Website: https://www.fine.fi Complaint form: https://www.fine.fi/en/contact-information/fill-in-the-contact-form.html Address: Finnish Financial Ombudsman Bureau, Porkkalankatu 1, 00180 Helsinki Email: [email protected] Telephone: +358 9 6850 120 |
| France | Le médiateur de l'assurance | Website: https://www.mediation-assurance.org Complaint form: https://www.mediation-assurance.org/litige-avec-un-assureur-etranger Address: La Médiation de l’Assurance, TSA 50110, 75441 Paris Cedex 09 |
| ACPR (Autorité de Contrôle Prudentiel et de Résolution) | Website: https://acpr.banque-france.fr Postal address: ACPR, TSA 50120, 75035 Paris Cedex 01 Telephone: +33 (0)1 49 95 40 00 | |
| Germany | BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht) | Website: www.bafin.de Complaint page: https://www.bafin.de/EN/Verbraucher/BeschwerdenStreitschlichtung/BeiBaFinbeschweren/BeiBaFinbeschweren_node_en.html Address: BaFin - Graurheindorfer Straße 108, D – 53117 Bonn Email: [email protected] Telephone: +49 (0)228 299 70 299 from or 0800 2 100 500 (free of charge from Germany) |
| Greece | Hellenic Consumers Ombudsman | If the insurer has not replied within 50 days or if you are not satisfied with the final answer please contact: Website: https://www.synigoroskatanaloti.gr Address: Hellenic Consumers Ombudsman, 144 Alexandras Avenue, 114 71, Athens Email: [email protected] Telephone: +30 210 6460862 Be aware that during the complaint handling process, the statute of limitation continues to run. |
| Bank of Greece | Address: Bank of Greece, 21 El. Venizelos, GR 102 50 Athens Email: [email protected] Telephone: +30 210 320 1111 | |
| Ministry of Development & Investments | Address: Ministry of Development & Investments, General Directorate for Market and Consumer Protection, Kaningos Square, 101 81 Athens Email: [email protected] | |
| Hungary | MNB (Magyar Nemzeti Bank/Hungarian national bank) | Website: https://www.mnb.hu Address: MNB, 1534 Budapest BKKP Postafiók: 777 Email: [email protected] Telephone: +36 (80) 203 776 |
| PBT (Pénzügyi Békélteto Testület/ Financial Arbitration Board) | Website: https://www.mnb.hu/bekeltetes Address: PBT, Magyar Nemzeti Bank, 1850, Ügyfélszolgálat: 1122 Budapest, Krisztina krt. 6. Email: [email protected] Telephone: +36 (1) 428 2600 | |
| Iceland | Insurance Complaints Committee | Website: https://www.fme.is Address: Úrskurðarnefnd í vátryggingamálum, Guðrúnartún 1, 105 Reykjavík Email: [email protected] Telephone: + 354 578 6500 |
| Ireland | FSPO (Financial Services and Pensions Ombudsman) | Website: https://fspo.ie Complaint form: https://fspo.ie/complaint-form.aspx Address: FSPO, Lincoln House, Lincoln Place, Dublin 2, D02 VH29 Email: [email protected] Telephone: +353 1 567 7000 |
| Italy | IVASS (Istituto per la vigilanza sulle assicurazioni) | If the insurer has not replied within 45 days or if you are not satisfied with the final answer please contact: Website: https://www.ivass.it Complaint form: https://www.ivass.it/consumatori/reclami/index.html to send to: [email protected] Address: IVASS, Via del Quirinale, 21 - 00187 Rome Telephone: +39 06 404 14 679 or 800 486661 (free from Italy) |
| Latvia | LAA( Latvijas Apdrošinātāju asociācija /Latvian Insurers Association) | Website: https://www.laa.lv Address: LAA, 4, Toma street, 1st floor, LV-1003, Riga Email: [email protected] Telephone: +371 67360898 |
| Liechtenstein | FMA (Financial Market Authority) | Website: https://www.fma-li.li Address: FMA, Landstrasse 109, P.O. Box 279, 9490 Vaduz Email: [email protected] Telephone: +423 236 73 73 |
| Lithuania | Lietuvos Bankas (Bank of Lithuania) | Website: https://www.lb.lt Address: Lietuvos Bankas, Totorių g. 4, 01121 Vilnius Email: [email protected] Telephone: +370 5 251 2763 or +370 800 50 500 (free from Lithuania) |
| Luxembourg | ACA (Association des Compagnies d’Assurances et de Reassurances/Luxembourg Insurance and Reinsurance Association) | Website: https://www.aca.lu Complaint form: www.aca.lu/fr/mediation/pourquoi-la-mediation Address: ACA, mediateur en assurances, 12 rue Erasme, L – 1468 Luxembourg Email: [email protected] Telephone: +352 44 21 44 1 |
| CAA (Commissariat aux Assurances) | Website: www.caa.lu Complaint form: www.caa.lu/fr/consommateurs/resolution-extrajudiciaire-des-litiges Postal address: CAA, 11, rue Robert Stumper, L-2557 Luxembourg Email: [email protected] Telephone: +352 22 69 11 1 | |
| The Netherlands | Kifid (Klachteninstituut Financiële Dienstverlening/ Complaint Institute for Financial Disputes) | Website: https://www.kifid.nl Complaint form: https://www.kifid.nl/formulieren to send to : Kifid Consumentenloket, Postbus 93257, 2509 AG, Den Haag Email: [email protected] Telephone: +31 (0)70 333 8 999 |
| Norway | FinKN (Finansklagenemnda/ Norwegian Financial Services Complaints Board) | Website: https://www.finkn.no Address: FinKN, Postboks 53 Skøyen, 0212 Oslo Email: [email protected] Telephone: +47 23 13 19 60 |
| Poland | Biuro Rzecznika Finansowego (Office of Financial Ombudsman Service) | Website: http://www.rf.gov.pl Address: Biuro Rzecznika Finansowego, Ul. Nowogrodzka 47a, 00-695 Warszawa Email: [email protected] Telephone: +48 22 333 73 26/27 |
| Portugal | ASF (Autoridade de Supervisão de Seguros e Fundos de Pensões/Supervision of Insurance and Pension Funds) | If the insurer has not replied within 20 days or if you are not satisfied with the final answer please contact: Website: https://www.asf.com.pt Complaint form: https://consumidor.asf.com.pt/PedidosSite/triagem-rec Address: ASF, Av. da República, 76, 1600-205 Lisboa Telephone: (351) 21 790 31 00 |
| Romania | ASF (Autoritatea de Supraveghere Financiară/ Financial Supervisory Authority) | Website: https://asfromania.ro Address: ASF, Splaiul Independentei No. 15, sector 5, 050092 Bucharest Email: [email protected] Telephone: +40 21 305 3470 or 0800 825 627 (free from Romania) |
| Slovakia | NBS (Narodna banka Slovenska/ National Bank of Slovakia) | Website: https://nbs.sk Complaint form: https://regfap.nbs.sk/skusky/podanie Address: NBS, Imricha Karvaša 1, 813 25 Bratislava Email: [email protected] Telephone: +421 2 5787 1111 |
| Slovenia | Slovensko zavarovalno združenje (Slovenian Insurance Association) | Website: https://www.zav-zdruzenje.si Address: Slovensko zavarovalno združenje, GIZ, Železna cesta 14, Si-1001 Ljubljana Email: [email protected] Telephone: +386 1 3009381 |
| Spain | DGSFP (Dirección General de Seguros y Fondos de Pensiones) | Website: https://dgsfp.mineco.gob.es Complaint form: https://dgsfp.mineco.gob.es/es/Consumidor/Reclamaciones/Paginas/Descarga-de-Formularios-para-la-presentaci%C3%B3n-de-Quejas,-Reclamaciones-y-Consultas.aspx Address: DGSFP, Servicio de Reclamaciones, Paseo de la Castellana 44, 28046 Madrid Telephone: +34 952 24 99 82 |
| Sweden | ARN (Allmänna reklamationsnämnden/ National Board for Consumer Complaints) | Website: https://www.arn.se Address: ARN, Box 174, 101 23 Stockholm Email: [email protected] Telephone: +46 8 50 88 60 00 |
| Swedish Consumers’ Insurance Bureau | Website: https://www.konsumenternas.se Address: Swedish Consumers’ Insurance Bureau, Box 24215, 104 51 Stockholm Telephone: +46 8 225 800 |
